Quality is produced, not tested, only in every aspect of the production process, in strict accordance with the requirements of the production process and operating instructions to ensure product quality.

However, “quality is produced or tested” this topic has been the focus of debate in the business community: producers say that the quality is tested, poor quality products into the market is the inspector did not put a good pass; inspectors say that the quality of production, if the producer does not manufacture substandard products, there is no poor quality products on the market! ! To this day, many companies, once there is a quality problem, the responsibility to the quality department, that is the responsibility of the quality department, because many companies have such a wrong view:

Wrong view

1. allow a few defects, accidental defects are inevitable;; and

2. quality is the responsibility of the quality control department.

3. only pay attention to product inspection, inspectors need to be responsible for resolving defective products; 4.

4. Problems, all think it is the quality department.

I think many friends do quality work, have more or less had such feelings. Often write a report, the quality of the Department of a person to complete, the other departments basically do not care; the boss feels that the quality is not very important, research and development is very important to make money is the most important. Therefore, the quality department in the company does not have any status, often say a few words of truth, it should be flashed.

So, product quality in the end is produced or tested?

First of all, we have to analyze the relationship between first and second, active and passive. As we all know, the production of products before the test in the future, in other words, only Mr. output products, in order to test, if there is no product there is no way to test, how come the results of the advantages and disadvantages?

Obviously: production is active, inspection is passive. Before the concept of “product quality is produced, not tested”, the early quality management is limited to quality inspection, only the quality of the product after the implementation of the gatekeeper. William Deming's quality quote points out that only in every aspect of the production process, in strict accordance with the requirements of the production process and operating instructions, in order to ensure the quality of the product. If you ignore the process control, only rely on inspection, it is impossible to ensure product quality, because the quality inspection, can only eliminate defective and waste products, and can not improve product quality. In other words, the focus of quality control must not be placed on the aftermath of the gatekeeper, but must be placed on the manufacturing stage, that is, the production process stage.

01 Why are there quality problems?

Product development before the problem is not dealt with, the through rate of mass production is too low, it is hoped that the quality of the fire, trying to increase the frequency of testing, from which to reduce the defective or non-conforming products; add rework materials, non-conforming materials, and so on.

Add reworked materials, unqualified materials, but not tested and verified beforehand, without accurate knowledge of product quality fluctuations.

Customers demand goods, the upper pressure, the boss will be based on their own so-called practical experience to speak, for the standard scope of the product, the implementation of special release, resulting in product problems.

The industry has improved the quality standard of the product, the company is still according to the original standard production.

In the production process there are non-man-made quality problems, but not in the scope of the frequency of testing, etc. ......

02 Real cases of quality

Case one

An automobile parts, using a company's production of ABS ( 750SQ ), after using 3.4 tons, found that the surface of the plastic parts made of this raw material are black spots, resulting in product failure, resulting in huge losses.

Case Two

A company produces white film for milk film, all the test items are qualified, so the method is shipped out, but when the film producers use it, they found that the taste of the masterbatch is rather unpleasant, and then they complained about it. The final result, hundreds of tons of orders, just because of such a quality problem, yellow. Fortunately, the use of the business did not produce the film, or the consequences would be really unimaginable.

Case three

The engineering masterbatch produced by a company, due to the lack of strict color control, resulting in the use of the company's production of plastic parts produced color difference, which led to customers no longer use the company's plastic products.

Case four

Due to the plastic moisture control is not strict, resulting in the use of plastic products business in the process of plastic, plastic appeared in a variety of air bubbles, resulting in a large number of substandard products, and finally dozens of tons of plastic, all returned, and compensation for the losses that have been caused.

For the plastic appeared quality cases, it is common to see. If these cases are to be quality department to take the blame, it is really too wrong.

Quality management system of each link, the need for quality control, and these controls are obviously not the quality control department or quality management department can fully undertake, must be in the best position to implement these controls. For example, some products in the production process to find quality problems is very easy, but in the detection is very difficult to find, at this time, in the production of the operator is obviously more than the quality inspector of the quality problem, pay attention to WeChat: hundred management, if the operator does not take the initiative to control the quality of the quality, relying solely on the quality inspector to gatekeeper, the product quality is difficult to fundamentally get assurance.

03 How to control product quality in all aspects

Products in the design phase of the basic positioning, and then the quality of all rely on procurement, processing and manufacturing, packaging, transportation to ensure that these links are well controlled, the quality of natural control. So product quality is realized in the design and production process, the quality is realized through process management. How to control product quality:

Establish quality consciousness

To the whole staff to realize: the quality of the product is not good, the product will have no market, the product has no market, the enterprise will lose the source of profit, in the long run, the enterprise will close down, and with it is the unemployment of the staff. Of course, for the company, even if the product market is good, but also to “be prepared for danger”, the quality of the product to do better, to create a better corporate reputation. As the saying goes: “If you bloom, the breeze will come”.

Customer-centered

All customer-centered, see yourself as a customer, see yourself as the next process operator, see yourself as a consumer of the product. In this way, in the work will consciously do a good job, we all do a good job, the quality of the product will be guaranteed, if you cut corners in the work, will jeopardize their own personal interests.

Establish the preventive consciousness of quality

“The quality of the product is produced and designed, not by inspection, the first time you have to do things right.” This is not a slogan, which well reflects the preventive nature of product quality, if the quality control does not start from the source, it will be difficult to control the quality of the product.

Even if the production of a large number of inspection manpower to check, the production of a large number of defective products or even scrap due to the lack of control from the source, the cost of the product will be greatly increased. Moreover, some product quality problems may not be able to find and make up for from the latter process, which requires us to do a good job at the first time to prevent quality problems.

Establish the program consciousness of quality

Quality management is the whole process, the whole company, and between the various processes, the company's work between the departments must be orderly and effective, requiring all quality management personnel, operators strictly in accordance with the program to do, if not in accordance with the procedures of the work of the opportunity for error will increase the quality of the product can not be guaranteed.

Establish the sense of responsibility for quality

Quality problems have 80% out of management, while only 20% of the problem originates from the staff, that is, managers can control defects accounted for about 80%, operators can control defects generally less than 20%. In the manager to improve the level of management at the same time, pay attention to WeChat public number: hundred management, but also must make the operator Understand the following four points:

1 the operator knows how and why he does it;

2 operators know whether the product he produced meets the requirements of the specification.

3 the operator knows what will happen if he produces a product that does not meet the specification.

4 The operator has the ability to handle abnormal situations correctly.

If all the above four points have been satisfied and the material conditions of production, such as equipment, tooling, testing and materials, are available, but the failure still occurs, it is considered to be a defect under the control of the operator; if any one of the above four points cannot be met, the defect is considered to be a defect under the control of the operator.

If any of the above four points cannot be met or the physical conditions of the production equipment, tooling, testing and materials are not available and the failure occurs, it is the responsibility of the management. Only by understanding the responsibility of quality problems, can we target to improve the problems and improve the quality.

Establish the quality of the continuous sending awareness

Quality is not the best, only better; quality improvement is a continuous, continuous improvement process, which follows the PDCA model.

PDCA model can be briefly described as follows:

P-planning: according to the requirements of the product, to develop improvement plans;.

D-implementation: the implementation of the plan.

C-Inspection: according to the requirements of the product, the process and the product inspection;

A-Disposition: Take measures to continuously improve product quality.

Only in this way, the quality of our products will continue to rise, and only in this way will we continue to win in the market by continuously improving quality and innovation.

Establish the cost consciousness of quality

(i.e. quality standard consciousness) to ensure quality, the pursuit of profit is the eternal goal of the enterprise. Enterprises to develop, have to pay attention to the cost of production, but the cost and quality are closely related to the quality of doing a good job, you can minimize the cost of the product, if the quality of the product is not good, often returned by the customer complaints, then his cost will remain high, and even forced the enterprise to the brink of extinction.

The reason for the decline of many enterprises: not because there is no source of customers, no orders, but because of the internal management of the enterprise is not good, the cost can not come down and can not participate in the market competition, the enterprise should be warned.

But the quality is not the more strict the more favorable to the enterprise. On the contrary, excessive improvement of product quality will result in excess quality and also increase production costs. Therefore, when we are in production, we require all processes and links to be strictly in accordance with the requirements of customer standards, so that we can minimize costs and improve the competitive advantage in the market.

Establish the educational consciousness of quality

Along with the development of the times, the concept of quality management is also constantly being updated and needs to be learned. Successful enterprises in the twenty-first century will belong to those who learn and grow enterprises, strengthen internal training to improve the ability of all staff to work and innovation, will make the enterprise thriving, changing day by day. So it is said, “Quality begins with education and ends with education.” Facts have proved that those successful enterprises are in accordance with the “product is produced” concept of strict product production, they strictly control every aspect of product production, to ensure that the quality of each link is not wrong, a ring close to a ring, so that the production of products is a qualified product, only to withstand the test of the market.

Details determine success or failure, attitude determines everything, only to establish a strong sense of quality, excellence in quality, tireless and persistent pursuit, in order to do a good job of quality, in order to enhance the quality to a new height, in order to go higher and farther.