The so-called quality consciousness, an enterprise from the leadership decision-making level to each employee's awareness and understanding of quality and quality work.

It is embodied in the work of each employee's position, but also concentrated in the work of the highest decision-making level of the enterprise, is a kind of consciously to ensure that the enterprise produced to deliver the customer demand for products - hardware, software, services and process materials quality of willpower.

In our daily quality management, we often explain the quality problems with reasons such as “staff quality consciousness is not strong”, “staff quality consciousness is poor” and so on.

To some extent, the quality awareness of employees seems to be an excuse for us to analyze and solve problems.

If the staff's quality awareness and attitude deviation, the quality management system is more perfect, quality control methods are more advanced, but also useless, there will always be this or that kind of problem.

If there is no correct quality awareness, employees will have aversion to quality management, in the work will not put the quality in the first place, do almost on the line, many “almost” has become a lot worse.

The fundamental business is to do a thorough productist, relying on products and services to make profits, so that business survival, development and growth.

Obviously, product quality is the ballast of business operations. Therefore, successful enterprises generally pay more attention to quality, reduce the cost of quality (reduce PONC value), improve product quality, quality management has also become a focus of business management.

However, quality management is perceived by many as a non-value-added activity, which is to supervise and nitpick the people doing the work. This concept is a kind of prejudice, but also do not understand the essence of “quality is the life of the enterprise”, this kind of people's indifference to quality consciousness, the enterprise product realization process is extremely dangerous.

In the process of quality management, there will often be quality and technology, production, marketing staff disputes, if the quality consciousness is indifferent, if not in line with the provisions of the system, does not meet the operational requirements, affecting the quality of the product will be very difficult to adhere to the principle of the behavior, often does not affect the quality of the product, only a little bit of a problem and the normal flow of the until the hands of the customer.

Slowly, quality management will become window-dressing, quality management system will become a kind of decoration, product realization process without quality assurance, risk arises.

For the understanding of quality management, most companies are not quality as a means of competition, but as an errand that must be dealt with, with this sense of quality, quality inspection, audit, rectification is a coping mentality, naturally, is to find out the problem of change, and the other should be what is also what, it is not possible to cite from a systematic point of view to continue to improve and improve.

Product quality improvement, relying on the quality of each employee's work to bring together.   Do a good job, in accordance with the requirements of the operating instructions to complete each process, every good product quality, found that the problem of timely reporting and processing, product quality will be water to ensure.

Many managers believe that the quality of the problem is the responsibility of quality personnel or production staff, so when the quality and efficiency, cycle, cost and other issues are incompatible, the first to put forward the quality of the concession plan, this quality awareness will lead to subordinates on the quality of the quality is also to get by, the quality of the problem is commonplace, the product quality enhancement can not be talked about.

From the quality consciousness and quality management, product quality relationship can be seen, quality consciousness is the core of enterprise quality management, with quality consciousness, in the work will consider the quality of work, product quality, process quality, will try to find ways to solve the problem, the enterprise product quality will naturally be in the market loud and clear.

Part 1

A company, only when the leadership began to pay attention to quality, the staff can pay attention to quality. Quality work is based on the eight principles of quality management, relying on quality awareness.

The leadership should plan and participate in the education of employees' quality awareness, and express the importance of quality to employees, when employees think quality is important, they will do their best to ensure quality.

Through quality cases, such as Haier smashed refrigerator incident, Toyota Lean Manufacturing, etc., and linked to the specific implementation of quality management documents in the daily work, so that employees understand how to do to meet the customer's requirements (the definition of quality is to meet the requirements), to establish “quality is the life of the enterprise”, “” quality first “consciousness. Quality first” consciousness.

Part 2

Quality management system documentation is a long-term quality management lessons learned and effective management methods of refining and sublimation.

To follow the rules, adhere to the principle, to fulfill the equality of all before the quality, through the full authorization to ensure.

But for new problems, new things are not readily available procedural documents to guide, then you need quality awareness to guide.

For example: the purchase of bad materials, it is difficult to have a good finished product; not in accordance with the standard operating methods, the defective rate will increase; more defective products, low efficiency, often rework; machines, tools, molds, usually do not maintain, with the disease work to produce good products.

Part 3

Measurement of quality not only for employees to complete their work to provide some important information, but also allows employees to always maintain a keen sense of quality.

For example, in the PCB foundry manufacturing process, by counting the mounting section, the insertion section of the production process of the defective rate of data, found abnormal immediately feedback to the employee in question, and the actual defective products to show him, if the conditions allow, and even let him repair their own hands.

In this way, employees are able to know at any time the situation of their work errors, and immediately corrected to achieve the purpose of improving quality.

It can also be extended to a variety of quality management data trend charts to control the quality level at different times, so that it is in a reasonable range, and continue to improve.

Deming pointed out that quotas put the focus on quantity rather than quality, and that piecework is encouraging the manufacture of inferior products. Criteria for monitoring and evaluation must be carefully chosen and should not be based on output at the expense of quality standards.

Part 4

Recognition and rewards are a way of recognizing employees' outstanding work performance. Through such positive incentives, employees' enthusiasm for quality work will be greatly enhanced, and quality awareness will be raised.

Drucker said, “Employees will determine their behavior based on how they are motivated.   When we start to incentivize employees who excel in quality, it will undoubtedly have a good effect on improving the quality consciousness of employees.

Through the establishment of a quality incentive fund pool, the quality of the staff's work, can be evaluated on a monthly/quarterly/annual basis, the quality awareness of the staff to give incentives or travel; in the quality of management work in the courage to adhere to the principle of outstanding performance of the staff can be given to the promotion or rewards.

For the quality responsibility assessment of the deduction, into the quality incentive fund, so that the quality of the contribution of individuals and teams to increase the strength of the incentive, “a plus and a minus” will make the staff to form the correct value of quality awareness.

Quality awareness of the enhancement is a source of education, finally education, the repeated process, the purpose is to discard the common three bad ideas, namely, “almost” will make you lose touch with success, “mistakes are inevitable” will make the “zero defect”. “Zero defects” will be a bubble, ”it's none of my business!” Will make total quality management become a slogan.

Because once the first signs of this mindset, talk about quality awareness will become an empty phrase, has established a sense of quality will suddenly fail, product quality decline will become inevitable.

In summary, the road to quality management.

Need to create the top management of the enterprise to do their best;; and

Need to continuously improve the quality awareness of the staff, to adhere to the PDCA cycle of the spiral pattern.

Need to do management innovation, to seek changes in the unchanged, to cultivate the soul of the staff's quality consciousness.

I believe that our efforts will enable enterprises to stand in the market, survival, development and growth. Enterprises develop, employees are rewarded, the formation of positive interaction.